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FAQ

Six Categories of Questions

Installation, plans, privacy, speed, tutorials and troubleshooting answered step by step.

[Install] How do I download and install ProtonVPN?
  1. Open the download page and click the button matching your device to reach the secure download channel.
  2. Run the installer: click "Install" on Windows or drag the app into Applications on macOS.
  3. On first launch, choose "Sign up free" or "Sign in" and create your account with email and password.
  4. After signing in, click Connect to automatically pick the best server and establish an encrypted tunnel.
  5. Once connected, the status shows "Connected" and all traffic is routed through the encrypted tunnel.
[Plans] What is the difference between free and paid?
  1. The free plan gives access to basic servers with unlimited data and no ads for daily privacy.
  2. Paid unlocks all 3000+ high-speed servers across 65+ countries with lower latency.
  3. Paid includes NetShield ad and malware blocking, which the free plan does not have.
  4. Paid accounts support more simultaneous devices than free accounts.
  5. All plans follow the no-logs policy; free users get the same Swiss legal protection.
[Privacy] How does ProtonVPN protect my privacy?
  1. All traffic uses AES-256 encryption with 4096-bit RSA key exchange to stop eavesdropping.
  2. The company is based in Switzerland and not required to submit user data to foreign requests.
  3. A strict no-logs policy records no browsing history, timestamps or real IPs.
  4. Kill Switch cuts the network when the connection drops, preventing real IP exposure.
  5. Advanced options like Tor over VPN add extra anonymity for sensitive use.
[Speed] How do I choose a faster server?
  1. Pick a server geographically close to you for lower latency and higher speed.
  2. Use Smart Connect to auto-match the lowest-latency, least-loaded server.
  3. Check the real-time load percentage and choose a lightly loaded node.
  4. Test different protocols; WireGuard usually delivers faster speeds than OpenVPN.
[Tutorial] Can I use ProtonVPN on multiple devices?
  1. Download the ProtonVPN client for each device's platform.
  2. Sign in with the same account on every device to sync your subscription and settings.
  3. Paid accounts support multiple simultaneous connections; check your plan for limits.
  4. Each device can independently choose a server and connect without affecting others.
[Troubleshoot] What if the connection fails or is slow?
  1. Try a different server first to rule out a single-node failure or congestion.
  2. Switch the protocol in settings, for example from OpenVPN to WireGuard.
  3. Update the client to the latest version to fix compatibility or performance issues.
  4. Restart your router or switch networks to rule out local fluctuation.
  5. Contact support for one-on-one help if the problem persists.